Frequently Asked Questions
Your guide to shopping with Hello Nancy Official
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
How can I find my perfect size?
Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing it to our chart, as fit can vary between silhouettes.
What payment methods do you accept?
Hello Nancy Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic or recycled fabrics, and we partner exclusively with fair-trade certified manufacturing facilities.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package until it reaches your door.